Cannot install USB driver on remote controller

[ianhirsch]

I tried installing the WinUSB driver for my Mavic 2 enterprise remote controller using Zadig, but the controller was not detected in the COM ports of my computer. Attached is a screenshot of Zadig showing no devices found.

Has anyone ran into this before?

[dji-dev]

Public comment from Hummels Lei in Zendesk ticket #32207:

Hi. I'd like to know which remote control you use. Do you use the DJI Smart Controller(https://www.dji.com/smart-controller?site=brandsite&from=nav)? In addition, Please connect the remote controller to your computer using Micro-USB cable before turn on your remote controller.

[ianhirsch]

Thanks for your response!

I'm using the standard controller (pictured below):

I have made sure to connect according to your instructions with no success.

[wjsunny]

You try select Options > List All Devices and then you will see dji device.

[ianhirsch]

I tired that and the device didn't show up. When I open my device manager I cannot see the device either.

[wjsunny]

please check these following.
1.Open Zadig
2.Put usb from controller, make sure the controller power off
3.Power on your controller
4.select Options > List All Devices

[ianhirsch]

Hi unfortunately that did not work either. My computer never seems to recognize the controller was connected.

[wjsunny]

Hi unfortunately that did not work either. My computer never seems to recognize the controller was connected.

I forgot ask you.
have you installed dji assistant 2 for mavic ?

[ianhirsch]

I have. Does the DJI Assistant 2 have a part in the installation of the remote controller driver?

[wjsunny]

I'm not sure.
Sorry, I can't assist you

[dji-dev]

Public comment from Hummels Lei in Zendesk ticket #32207:

Hi. If you connect the RC to the computer, can you see a yellow warning icon in the DJI item inside Ports (COM & LPT) in device manage?