Unable to change ticket template type/category (both simplified/standard view)

[iambucketdotcom]

Code of Conduct

• I agree to follow this project's Code of Conduct

Is there an existing issue for this?

• I have searched the existing issues

Version

10.0.17

Bug description

Problem
Attempting to create/edit ticket templates - am unable to change types from INCIDENTS to REQUESTS - Different failures in both Simplified and Standard interfaces.

Simplified interface
When changing Template Type from INCIDENT to REQUEST - The page redirects, and completing the fields submits a new trouble ticket

Standard Interface
When changing Template Type from INCIDENT to REQUEST - Nothing appears to happen, no errors in logs, discovered reference related error using Developer Console in Browser.

Attempted to diagnose on
Windows 10/Windows 11/MAC OS 15.1.1/ipadOS Safari
Latest versions of Edge/Safari/Chrome/Brave/Firefox as of 01/21/2025
no firewall/av/plugins

Installed on fresh UBUNTU to test following these instructions:
https://faq.teclib.com/03_knowledgebase/procedures/install_glpi/#secure-mariadb-installation

Installed on my personal home Synology NAS with Docker container diouxx/glpi - latest

Result is always the same.

Relevant log output

No significant error in logs when error occurs

Page URL

https://helpdesk.TLD.org/front/tickettemplate.form.php?id=1

Steps To reproduce

Standard Interface

1. Navigate to Assistance
2. Navigate to Tickets
3. Navigate to Template
4. Create new or choose existing template
5. Choose Standard Interface
6. Change "TYPE" from INCIDENT to REQUEST
7. Nothing changes - Notice DEV Console Output
   (Console output)
   Uncaught TypeError: Cannot read properties of null (reading 'submit')
   at HTMLSelectElement.onchange (tickettemplate.form.php?id=1:1:11)
   at Object.trigger (base.min.js?v=a6aeb338cce60c87e3e83de0cb79ff1a0bb4564c:186:71680)
   at HTMLSelectElement. (base.min.js?v=a6aeb338cce60c87e3e83de0cb79ff1a0bb4564c:186:72261)
   at Function.each (base.min.js?v=a6aeb338cce60c87e3e83de0cb79ff1a0bb4564c:175:3076)
   at obj..each (base.min.js?v=a6aeb338cce60c87e3e83de0cb79ff1a0bb4564c:175:1448)
   at obj..trigger (base.min.js?v=a6aeb338cce60c87e3e83de0cb79ff1a0bb4564c:186:72236)
   at n.define.i.select (base.min.js?v=a6aeb338cce60c87e3e83de0cb79ff1a0bb4564c:205:34738)
   at r. (base.min.js?v=a6aeb338cce60c87e3e83de0cb79ff1a0bb4564c:205:35582)
   at n.define.i.invoke (base.min.js?v=a6aeb338cce60c87e3e83de0cb79ff1a0bb4564c:205:5008)
   at n.define.i.trigger (base.min.js?v=a6aeb338cce60c87e3e83de0cb79ff1a0bb4564c:205:4822)

SIMPLIFIED INTERFACE

1. Navigate to Assistance
2. Navigate to Tickets
3. Navigate to Template
4. Create New or Choose Existing Template
5. Choose SIMPLIFIED Interface
6. Change TYPE from INCIDENT to REQUEST - Window changes to SUBMIT TICKET (altering anything here will submit a new trouble ticket)

Your GLPI setup information

Our information changed to TLD.ORG

Information about system installation and configuration

GLPI 10.0.17 ( => /jsite/helpdesk.TLD.org)
Installation mode: TARBALL
Current language:en_GB

Server

 

Operating system: Linux HawkeyeHQ 6.8.0-51-generic #​52-Ubuntu SMP PREEMPT_DYNAMIC Thu Dec  5 13:09:44 UTC 2024 x86_64

PHP 8.3.6 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bz2, calendar, ctype,

curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, intl, json, ldap, libxml, mbstring, mysqli,

mysqlnd, openssl, pcre, pdo_mysql, posix, random, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem,

sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib)

Setup: max_execution_time="30" memory_limit="128M" post_max_size="200M" safe_mode="" session.save_handler="files"

upload_max_filesize="200M" disable_functions=""

Software: Apache ()

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Safari/537.36 Edg/132.0.0.0

Server Software: Ubuntu 24.04

Server Version: 10.11.8-MariaDB-0ubuntu0.24.04.1

Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION

Parameters: [email protected]/inventory

Host info: mysqlhq.TLD.org via TCP/IP

PHP version (8.3.6) is supported.

Sessions configuration is OK.

Allocated memory is sufficient.

mysqli extension is installed.

Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.

curl extension is installed.

gd extension is installed.

intl extension is installed.

zlib extension is installed.

The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

Database engine version (10.11.8) is supported.

No files from previous GLPI version detected.

The log file has been created successfully.

Write access to /jsite/helpdesk.TLD.org/files/_cache has been validated.

Write access to /jsite/helpdesk.TLD.org/files/_cron has been validated.

Write access to /jsite/helpdesk.TLD.org/files has been validated.

Write access to /jsite/helpdesk.TLD.org/files/_dumps has been validated.

Write access to /jsite/helpdesk.TLD.org/files/_graphs has been validated.

Write access to /jsite/helpdesk.TLD.org/files/_lock has been validated.

Write access to /jsite/helpdesk.TLD.org/files/_pictures has been validated.

Write access to /jsite/helpdesk.TLD.org/files/_plugins has been validated.

Write access to /jsite/helpdesk.TLD.org/files/_rss has been validated.

Write access to /jsite/helpdesk.TLD.org/files/_sessions has been validated.

Write access to /jsite/helpdesk.TLD.org/files/_tmp has been validated.

Write access to /jsite/helpdesk.TLD.org/files/_uploads has been validated.
Web server root directory configuration seems safe.

Sessions configuration is secured.

OS and PHP are relying on 64 bits integers.

exif extension is installed.

ldap extension is installed.

openssl extension is installed.

Following extensions are installed: bz2, Phar, zip.

Zend OPcache extension is installed.

Following extensions are installed: ctype, iconv, mbstring, sodium.

Write access to /jsite/helpdesk.TLD.org/marketplace has been validated.

Timezones seems loaded in database.

GLPI constants

 

GLPI_ROOT: "/jsite/helpdesk.TLD.org"

GLPI_CONFIG_DIR: "/jsite/helpdesk.TLD.org/config"

GLPI_VAR_DIR: "/jsite/helpdesk.TLD.org/files"

GLPI_MARKETPLACE_DIR: "/jsite/helpdesk.TLD.org/marketplace"

GLPI_USE_CSRF_CHECK: "1"

GLPI_CSRF_EXPIRES: "7200"

GLPI_CSRF_MAX_TOKENS: "100"

GLPI_USE_IDOR_CHECK: "1"

GLPI_IDOR_EXPIRES: "7200"

GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false

GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\/\/[^@:]+(\/.*)?$/"]

GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"

GLPI_INSTALL_MODE: "TARBALL"

GLPI_NETWORK_MAIL: "[email protected]"

GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"

GLPI_MARKETPLACE_ALLOW_OVERRIDE: true

GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true

GLPI_USER_AGENT_EXTRA_COMMENTS: ""

GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"

GLPI_AJAX_DASHBOARD: "1"

GLPI_CALDAV_IMPORT_STATE: 0

GLPI_DEMO_MODE: "0"

GLPI_CENTRAL_WARNINGS: "1"

GLPI_TEXT_MAXSIZE: "4000"

GLPI_DOC_DIR: "/jsite/helpdesk.TLD.org/files"

GLPI_CACHE_DIR: "/jsite/helpdesk.TLD.org/files/_cache"

GLPI_CRON_DIR: "/jsite/helpdesk.TLD.org/files/_cron"

GLPI_DUMP_DIR: "/jsite/helpdesk.TLD.org/files/_dumps"

GLPI_GRAPH_DIR: "/jsite/helpdesk.TLD.org/files/_graphs"

GLPI_LOCAL_I18N_DIR: "/jsite/helpdesk.TLD.org/files/_locales"

GLPI_LOCK_DIR: "/jsite/helpdesk.TLD.org/files/_lock"

GLPI_LOG_DIR: "/jsite/helpdesk.TLD.org/files/_log"

GLPI_PICTURE_DIR: "/jsite/helpdesk.TLD.org/files/_pictures"

GLPI_PLUGIN_DOC_DIR: "/jsite/helpdesk.TLD.org/files/_plugins"

GLPI_RSS_DIR: "/jsite/helpdesk.TLD.org/files/_rss"

GLPI_SESSION_DIR: "/jsite/helpdesk.TLD.org/files/_sessions"

GLPI_TMP_DIR: "/jsite/helpdesk.TLD.org/files/_tmp"

GLPI_UPLOAD_DIR: "/jsite/helpdesk.TLD.org/files/_uploads"

GLPI_INVENTORY_DIR: "/jsite/helpdesk.TLD.org/files/_inventories"

GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"

GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"

GLPI_I18N_DIR: "/jsite/helpdesk.TLD.org/locales"

GLPI_VERSION: "10.0.17"

GLPI_SCHEMA_VERSION: "10.0.17@bde16719fbd4112f59a9a7d34c66c959bce73434"

GLPI_MARKETPLACE_PRERELEASES: false

GLPI_MIN_PHP: "7.4.0"

GLPI_MAX_PHP: "8.4.0"

GLPI_YEAR: "2024"

Libraries

 

htmlawed/htmlawed version 1.2.14 in (/jsite/helpdesk.TLD.org/vendor/htmlawed/htmlawed)

phpmailer/phpmailer version 6.8.0 in (/jsite/helpdesk.TLD.org/vendor/phpmailer/phpmailer/src)

simplepie/simplepie version 1.5.8 in (/jsite/helpdesk.TLD.org/vendor/simplepie/simplepie/library)

tecnickcom/tcpdf version 6.7.5 in (/jsite/helpdesk.TLD.org/vendor/tecnickcom/tcpdf)

michelf/php-markdown in (/jsite/helpdesk.TLD.org/vendor/michelf/php-markdown/Michelf)

true/punycode in (/jsite/helpdesk.TLD.org/vendor/true/punycode/src)

iamcal/lib_autolink in (/jsite/helpdesk.TLD.org/vendor/iamcal/lib_autolink)

sabre/dav in (/jsite/helpdesk.TLD.org/vendor/sabre/dav/lib/DAV)

sabre/http in (/jsite/helpdesk.TLD.org/vendor/sabre/http/lib)

sabre/uri in (/jsite/helpdesk.TLD.org/vendor/sabre/uri/lib)

sabre/vobject in (/jsite/helpdesk.TLD.org/vendor/sabre/vobject/lib)

laminas/laminas-i18n in (/jsite/helpdesk.TLD.org/vendor/laminas/laminas-i18n/src)

laminas/laminas-servicemanager in (/jsite/helpdesk.TLD.org/vendor/laminas/laminas-servicemanager/src)

monolog/monolog in (/jsite/helpdesk.TLD.org/vendor/monolog/monolog/src/Monolog)

sebastian/diff in (/jsite/helpdesk.TLD.org/vendor/sebastian/diff/src)

donatj/phpuseragentparser in (/jsite/helpdesk.TLD.org/vendor/donatj/phpuseragentparser/src/UserAgent)

elvanto/litemoji in (/jsite/helpdesk.TLD.org/vendor/elvanto/litemoji/src)

symfony/console in (/jsite/helpdesk.TLD.org/vendor/symfony/console)

scssphp/scssphp in (/jsite/helpdesk.TLD.org/vendor/scssphp/scssphp/src)

laminas/laminas-mail in (/jsite/helpdesk.TLD.org/vendor/laminas/laminas-mail/src/Protocol)

laminas/laminas-mime in (/jsite/helpdesk.TLD.org/vendor/laminas/laminas-mime/src)

rlanvin/php-rrule in (/jsite/helpdesk.TLD.org/vendor/rlanvin/php-rrule/src)

ramsey/uuid in (/jsite/helpdesk.TLD.org/vendor/ramsey/uuid/src)

psr/log in (/jsite/helpdesk.TLD.org/vendor/psr/log/Psr/Log)

psr/simple-cache in (/jsite/helpdesk.TLD.org/vendor/psr/simple-cache/src)

psr/cache in (/jsite/helpdesk.TLD.org/vendor/psr/cache/src)

league/csv in (/jsite/helpdesk.TLD.org/vendor/league/csv/src)

mexitek/phpcolors in (/jsite/helpdesk.TLD.org/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)

guzzlehttp/guzzle in (/jsite/helpdesk.TLD.org/vendor/guzzlehttp/guzzle/src)

guzzlehttp/psr7 in (/jsite/helpdesk.TLD.org/vendor/guzzlehttp/psr7/src)

glpi-project/inventory_format in (/jsite/helpdesk.TLD.org/vendor/glpi-project/inventory_format/lib/php)

wapmorgan/unified-archive in (/jsite/helpdesk.TLD.org/vendor/wapmorgan/unified-archive/src)

paragonie/sodium_compat in (/jsite/helpdesk.TLD.org/vendor/paragonie/sodium_compat/src)

symfony/cache in (/jsite/helpdesk.TLD.org/vendor/symfony/cache)

html2text/html2text in (/jsite/helpdesk.TLD.org/vendor/html2text/html2text/src)

symfony/css-selector in (/jsite/helpdesk.TLD.org/vendor/symfony/css-selector)

symfony/dom-crawler in (/jsite/helpdesk.TLD.org/vendor/symfony/dom-crawler)

twig/twig in (/jsite/helpdesk.TLD.org/vendor/twig/twig/src)

twig/string-extra in (/jsite/helpdesk.TLD.org/vendor/twig/string-extra)

symfony/polyfill-ctype not found

symfony/polyfill-iconv not found

symfony/polyfill-mbstring not found

symfony/polyfill-php80 not found

symfony/polyfill-php81 not found

symfony/polyfill-php82 in (/jsite/helpdesk.TLD.org/vendor/symfony/polyfill-php82)

league/oauth2-client in (/jsite/helpdesk.TLD.org/vendor/league/oauth2-client/src/Provider)

league/oauth2-google in (/jsite/helpdesk.TLD.org/vendor/league/oauth2-google/src/Provider)

thenetworg/oauth2-azure in (/jsite/helpdesk.TLD.org/vendor/thenetworg/oauth2-azure/src/Provider)

LDAP directories

 

Server: 'ldaps://domain.TLD.org', Port: '389', BaseDN: 'DC=TLD,DC=org', Connection filter:

'(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'CN=LDAP

Admin,OU=LDAP,OU=Service Groups,DC=TLD,DC=org', Use TLS: none

SQL replicas

 

Not active

Notifications

 

Way of sending emails: SMTP ([email protected])

Plugins list

 

geninventorynumber   Name: Inventory number generation    Version: 2.8.6      State: Error / to clean

Install Method: Manual

reports              Name: Reports                        Version: 1.16.0     State: Installed / not activated

Install Method: Marketplace

Anything else?

No response

[iambucketdotcom]

Have continued to try to battle this including trying things from closed comments, to no avail. This issue continues to persist.

[cedric-anne]

I confirm the issue. However, this is just a form preview, I guess the correct fix would be to set all fields as "readonly".