UsersClient.View returning null, not throwing an exception

[mzammitkg]

As of this morning, the following call to UsersClient seems to be returning null:

var usersClient = new UsersClient(new Authentication(AccessToken));
var user = usersClient.View(new Intercom.Data.User() { user_id = user_id.ToString() });

There is no exception thrown, which will be a breaking change for many apps (including ours).

[wil55n]

Yes, we are experiencing the same issue as of today. Basically any userclient call is returning null.
We are on version 1.0.31 of the SDK.
If we update to 2.x of the SDK the call returns the correct data BUT we can not use 2.x right now because of the dependancy on .NET Standard

[abentabet]

The problem comes from the API and not the SDK, i've tried manual http request, it works by Id but not by userid, hope intercom fix that soon

[abentabet]

When using "ContactsClient.View" with .NET Framework 4.5.2 (same SDK version : 1.0.31) I have "null" but when using .NET Framework 4.7 it works ! ... we can't update .net framework because it impacts all our code

[mortenmoulder]

We're experiencing the exact same thing here. Works on 4.7.1 but not on 4.5.1. Using version 1.0.31.

I'm talking to Intercom as we speak. They are aware of the issue now, at least. Let's hope they fix this.

[RebliNk17]

Working with 4.7.1 and still receiving null...

[mortenmoulder]

Seems like we have a temporary fix: .NET Framework 4.5 does not have TLS 1.2 enabled by default. If you set it, it should work for .NET Framework 4.5 applications as well.

ServicePointManager.SecurityProtocol = SecurityProtocolType.Tls12

[sith30]

It works! Thx